Return Policy

This returns policy is applicable to all purchases made from www.discounttyreshop.co.nz website.

Incorrectly Supplied Products

If you have been accidentally supplied the wrong product, we will supply the correct product (where it is available) or issue a credit / refund.

In order to supply the correct product, the incorrect product will first need to be returned to us. We can arrange the collection of the incorrect product by courier.

In this scenario, we will need to be notified within 7 days of purchase / delivery and the incorrect product supplied must be in a resaleable / unused condition.

Products That Are Faulty Upon Arrival / First Use

If the product you received is faulty upon arrival / first use, we will either repair or replace your product or issue a credit / refund when a suitable replacement is not available.

In order to repair, replace, or issue a credit / refund for a faulty product, it will need to be returned to us for testing to confirm that it is faulty.

All returns of this nature must be made within 7 days of purchase / delivery.

Testing Fees And Return Freight

If you return a product to us that is not faulty, you may be liable for a testing fee and freight charges to return the product to you.

Restocking Fees

In some special circumstances we may agree (at our discretion) to accept a return of a product that is not faulty. In this case, the item should be returned within 14 days of purchase / delivery. There will be handling fee equal to 20% of the products sale value. Delivery and service fees will not be refunded.